Hardware Warranty | Workmanship Warranty | Manufacturer Warranty Support | Australian Consumer Law
Clear Warranty Support for Your Sasco Product
This warranty page explains the warranty periods, conditions, exclusions and claim process for products supplied by Sasco Screens & Blinds Pty Ltd.
The warranty coverage for your product depends on the specific system you have chosen. In general, Sasco provides a direct warranty covering hardware components and installation workmanship, and where applicable, we help facilitate manufacturer warranty claims for core components such as the frame, grille and mesh insert.
This warranty is a warranty against defects and applies in addition to your rights under Australian Consumer Law.
Effective Date: June 21, 2025
Australian Consumer Law Notice
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
1. to cancel your service contract with us; and
2. to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Tiered Product & Service Warranty
The table below outlines the warranty periods generally applicable to each product system. Your original invoice and selected product range will confirm the product supplied.
| Product System | Manufacturer Warranty Frame, Grille & Mesh Insert | Sasco Warranty Hardware & Workmanship |
|---|---|---|
| ScreenGuard® 316 Stainless Steel | 10 Years | 12 Months |
| PerfGuard® Perforated Aluminium | 6 Years | 12 Months |
| Heavy DVA / X-Guard Limited Vision Mesh | 6 Years | 12 Months |
| Diamond & Decorative Grille Doors | 1 Year | 12 Months |
| Steel & Aluminium Combination Doors | 1 Year | 12 Months |
| Welded Steel Doors | 1 Year | 12 Months |
| Fly Screens | 12 Months | 12 Months |
Warranty periods may depend on the product range, manufacturer terms, maintenance requirements, product use and the conditions listed on this page.
12 MONTH SASCO WARRANTY
Hardware and Workmanship Warranty
During the 12-month Sasco Warranty period, we guarantee our products against defects in hardware components and installation workmanship, subject to the warranty conditions and exclusions.
If a covered fault arises, Sasco Screens & Blinds will determine the appropriate resolution at its discretion.
Complimentary On-Site Evaluation During the First 12 Months
For the duration of the 12-month Sasco Warranty period, we offer a complimentary on-site assessment service if you report an issue with your product.
We Inspect the Issue
Our team will attend and assess the reported fault where applicable during the 12-month Sasco Warranty period.
We Explain the Outcome
We will let you know whether the issue appears to be covered by warranty or caused by an excluded factor.
No Assessment Charge
The assessment service is provided free of charge during the 12-month Sasco Warranty period.
Manufacturer Warranty Claims
Some product systems include a separate manufacturer warranty for frame, grille or mesh components. Where a manufacturer warranty applies, Sasco Screens & Blinds will manage and facilitate the claim process on your behalf for the relevant warranty period.
Manufacturer warranties are subject to the original manufacturer’s terms and conditions, including care and maintenance requirements.
ScreenGuard®
Manufacturer warranty support may apply for ScreenGuard® 316 stainless steel systems, subject to terms and maintenance.
PerfGuard®
Manufacturer warranty support may apply for PerfGuard® perforated aluminium systems, subject to terms and maintenance.
X-Guard / DVA
Manufacturer warranty support may apply for Heavy DVA / X-Guard limited vision mesh systems, subject to terms and maintenance.
CARE & MAINTENANCE
Maintenance Is Required for Warranty Validity
For manufacturer warranties such as ScreenGuard®, PerfGuard® and X-Guard to remain valid, the product must be maintained according to the cleaning schedule provided by the manufacturer.
Cleaning and maintenance requirements may vary depending on your location, weather exposure, dust, salt, industrial areas, pets and general use.
Warranty Conditions & Exclusions
This warranty does not cover faults, damage or deterioration caused by issues outside normal manufacturing, hardware or workmanship defects.
Improper Use or Accidental Damage
Damage caused by misuse, abuse, impact, accident, forced entry attempts or rough operation is not covered.
Lack of Required Maintenance
Failure to perform regular cleaning and maintenance may void warranty coverage.
Environmental Factors
Damage from harsh environments, weather exposure or normal fading over time is not considered a manufacturing defect.
Colour Fading or Colour Change
Gradual fading or colour change caused by normal weather exposure is not covered by warranty.
Third-Party Alterations
Damage or faults caused by work performed by a person or company other than Sasco Screens & Blinds are not covered.
Pest or Animal Damage
Damage to mesh or components caused by pets, animals or pests is not covered by warranty.
Structural Movement & House Settlement
Your door or screen is installed to suit the structure as it exists on the day of installation. Warranty does not cover faults or damage caused by movement of the building structure after installation.
This includes house settlement, subsidence, shifting foundations, movement of brickwork, frame movement, door jamb movement or structural changes that cause misalignment of doors, frames, locks or locking mechanisms.
General Warranty Conditions
To make a claim under either the Sasco Warranty or a manufacturer warranty, the following conditions must be met.
Proof of Purchase
You must retain and provide your original invoice to initiate a warranty claim.
Full Payment
All warranties are active only after the full purchase price has been received by Sasco Screens & Blinds.
Proper Care
The product must be cared for and maintained according to the guidelines provided.
Original Purchaser
Warranties are extended to the original purchaser and are not transferable to subsequent owners.
Service After 12 Months
For service requests made after the first 12 months, a call-out fee may apply if the issue is not covered by an extended manufacturer warranty.
Manufacturer Terms
Manufacturer warranty claims are subject to the manufacturer’s own warranty terms and conditions.
WARRANTY CLAIM PROCESS
How to Make a Warranty Claim
If you believe your issue may be covered by warranty, please contact us promptly with your invoice details, photos and a clear description of the issue.
01
Contact Us Promptly
Call or email our team as soon as you notice the issue.
02
Provide Invoice Details
Have your original invoice number, name and installation address ready.
03
Send Clear Photos
Photos of the full product and close-ups of the potential defect can help us assess the claim efficiently.
04
Assessment & Outcome
We assess the issue and facilitate the appropriate Sasco or manufacturer warranty process.
What to Send with Your Warranty Enquiry
Providing clear information helps us assess your warranty enquiry faster and more accurately.
Invoice or Order Details
Provide your invoice number, name, address and the approximate installation date if available.
Photos of the Issue
Send photos showing the whole door, screen or grille, plus close-ups of the issue.
Description of the Problem
Explain what has happened, when you noticed it and whether the product has been cleaned and maintained.
Warranty FAQs
What does Sasco’s 12-month warranty cover?
The 12-month Sasco Warranty covers defects in hardware components and installation workmanship, subject to the conditions and exclusions listed on this page.
Do all products have the same warranty period?
No. Warranty periods depend on the product system. Some premium mesh products include longer manufacturer warranty support for the frame, grille or mesh insert.
Do I need my invoice to make a claim?
Yes. Proof of purchase is required to initiate a warranty claim.
Is cleaning and maintenance required?
Yes. Proper care and maintenance are required. Failure to follow the recommended cleaning schedule may void warranty coverage.
Is colour fading covered?
No. Gradual fading or colour change caused by normal weather exposure is not considered a manufacturing defect and is not covered by warranty.
Is pet damage covered?
No. Damage to mesh or components caused by pets, animals or pests is not covered by warranty.
What happens if the house moves after installation?
Warranty does not cover misalignment or damage caused by house settlement, structural movement, subsidence, frame movement or shifting foundations after installation.
Can warranty be transferred to a new owner?
No. Warranties are provided to the original purchaser and are not transferable to subsequent owners.
Sasco Screens & Blinds Pty Ltd
If you need to make a warranty enquiry, please contact us with your invoice details, installation address, photos and a clear description of the issue.
We will assess the issue and advise whether it falls under the 12-month Sasco Warranty, a manufacturer warranty or a non-warranty repair/service request.
Warranty Contact Details
Business:
Sasco Screens & Blinds Pty Ltd
ABN:
11 105 291 272
Phone:
(03) 9369 5533
Email:
sascoscreens@gmail.com
Address:
2/37 Richards Road, Hoppers Crossing VIC 3029
Need Help with a Warranty Issue?
Contact Sasco Screens & Blinds with your invoice details, photos and a clear description of the issue so our team can guide you through the next step.
Call (03) 9369 5533 or email sascoscreens@gmail.com.