Frequently Asked Questions
We understand that choosing the right security screens and doors is an important decision. To help you, we've compiled a list of answers to the most common questions our customers ask.
Our Products
| Q: What's the difference between a fly door and a security door? | A fly door is designed to keep insects out while allowing for maximum airflow and a clear view. It's a great, affordable option for areas where security is not a primary concern. A security door, on the other hand, provides a strong barrier against intruders. We offer security doors with various infills, from classic diamond grilles to modern clear mesh, so you don't have to compromise on style for safety. |
| Q: What are your security screens and doors made from? | We offer a variety of materials to suit different needs and budgets, including stainless steel, X-Guard, and perforated aluminium mesh for our clear security doors. All our products are made from high-quality materials to ensure durability and long-lasting performance. |
| Q: Can I see your products in person before I buy? | Absolutely! We encourage you to visit our showroom at 2/37 Richards Road, Hoppers Crossing. You can see and feel the quality of our doors and screens, and our friendly team will be happy to answer any questions you have |
| Q: Do you offer custom sizes and colours? | Yes, all our doors and screens are custom-made to fit your home perfectly. We offer a wide range of standard colours to match your home's exterior, and we can also arrange custom colours for a small additional fee. |
| Q: You don't sell brands like Crimsafe, Clear Shield or InvisiGuard. Why? | We are proud to offer our own range of high-quality, clear security doors that meet our strict standards for security and durability. By managing our own product line, we can provide you with a superior product at a more affordable price. |
The Process: From Quote to Installation
| Q: How do I get a quote? | Getting a quote is easy! You can give us a call with your approximate door or window measurements, and we can provide a quote over the phone. Alternatively, you can visit our showroom for a quote or Email your house plans or photos of the the screens and doors to sascoscreens@gmail.com |
| What is the process after I accept the quote? | Once you accept the quote, we will schedule a convenient time for one of our experts to visit your home for a precise, professional measurement. This ensures a perfect fit for your new doors or screens. |
| Q: How long will it take to have my new security door or screens installed? | We pride ourselves on our efficient service. Most installations are completed within 1 to 3 weeks from the time you confirm your order. |
| Q: Do I need to be home for the installation? | Yes, we do require you to be present during the installation. This allows us to ensure you are completely satisfied with the final product and answer any questions you may have. It's also when we take final payment. |
| What payment methods do you accept? | We accept Cash, Credit Cards, and Direct Deposit. Payment is conveniently due upon the successful installation of your products. |
After-Sales Support & Warranty
| Q: Do you offer a warranty on your products? | Yes, we stand by the quality of our work. All our products come with a 12-month warranty, covering you against any defects in materials or workmanship, provided the products are used and maintained correctly. |
| Q: What kind of maintenance do my new security doors and screens require? | To keep your new security doors and screens in top condition, we recommend regular cleaning and lubrication of the locks, hinges, and wheels. Our team will provide you with detailed care instructions upon installation. |
| Q: Do you offer repair services for existing doors and screens? | Yes, we do. Please visit our repair page for more information and pricing. |
About Sasco Screens and Blinds
| Q: How long has Sasco been in business of manufacturing and installing screens and security grilles and doors? | We are a family-owned business and have been proudly serving the Melbourne community since 1997. |
| Q: What areas do you service? | We primarily service the south-west suburbs of Melbourne. However, we may be able to service other areas for larger projects. Please give us a call to discuss your needs. |
| Q: Why should I choose Sasco? | At Sasco, we are committed to providing our customers with the best products, service, after service and value. We have a long-standing reputation for quality and reliability, and our team is dedicated to ensuring your complete satisfaction. But don't just take our word for it – we have a 4.7-star rating on Google from over 50 happy customers! |
